POLICIES

SHIPPING POLICY

  • All items ship either UPS or United States Postal Service.
  • In stock items will be shipped within 2 business days.
  • Out of stock items will usually ship in 2 to 4 weeks as each item is handmade.
  • Orders may be received in separate shipments.
  • Expedited options are not available at this time.
  • No international shipping

Shipping costs vary for each product and are listed in your Checkout. Many products can be packaged together.  Please call when ordering multiple items for discounted shipping costs.

RETURNS POLICY
Cave Creek Designs is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it to Cave Creek Designs within 30 days – in the condition you received it for a refund or exchange. Merchandise must be returned in its original condition with a valid invoice. All exchanges are subject to reshipping charges. Please include a copy of the original invoice with your return and a brief explanation for the refund or exchange.

Shipping and handling fees from your original order are not refundable for standard returns. If any items arrived damaged or you experienced an error with your order, please contact us and we would be happy to assist you.

Sorry, we will not accept COD returns.

Please address all returns to:
Cave Creek Designs
PO Box 7648
Cave Creek, AZ  85327

Please email all questions regarding returns to: lonnmack@yahoo.com

Processing Time for Returns:
Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.

PRIVACY POLICY

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request. Persons who supply their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

Cookie/Tracking Technology
Cave Creek Designs may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees and agents (who have agreed to keep information secure and confidential) have access to this information.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us at 480.734.7250

We appreciate your business and thank you for visiting us online.